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Skills Bootcamps in Information, Advice and Guidance

Part of the Government's Lifetime Skills Guarantee, helping everyone gain skills for life




Discover IAG

Discover a new direction with our free* Skills Bootcamps in Information, Advice and Guidance.

If you are out of work and looking to try something different, why not explore where IAG could take you? Our course will help you gain the skills you need to start a new career in lots of different sectors – from education to technology.

After you complete the course, you will receive a guaranteed invitation to an assessment day (part of EDT’s interview process). 

Find out more

Click here to start your application.

Apply now

Why IAG?

Information, Advice and Guidance (IAG) is a term for a method of personalised support to use when your role requires that you work with people. It helps to strengthen your communication skills and teaches techniques to use when interacting with customers, clients or colleagues.

Skills in IAG can help you to understand how to deal with people in a way that will empower and motivate them to make the best decisions for themselves.

Our new Skills Bootcamps are designed to develop your interpersonal skills and could lead you to a new career path with a guaranteed interview at the end of the course.

What jobs require IAG?

What areas of work use IAG?
  • Careers and employment
  • Human resources
  • Customer service
  • Education and training
  • Financial advice
  • Childcare
  • Housing
  • Health care
  • Charity support work

Roles in the North East requiring IAG
  • Healthcare practitioners
  • Support workers
  • Employment advisers
  • Social workers
  • Youth workers
  • Careers advisers
  • Care workers
  • Counsellors
  • Customer Service Advisers

The course

Our expert training team will lead you through a three-week course to ensure that you understand what IAG is, and when and how to use it.

We’ll teach you the different techniques involved in working with IAG through a mixture of live face to face and online learning. Each participant who completes the Skills Bootcamp will be offered an interview with Education Development Trust for a trainee or experienced Careers Adviser position (depending on experience) and will receive support with interview preparation and job search skills. Participants will be required to hold a minimum of a level 2 qualification in Maths and English.

Course content
  • Client coaching and interview techniques
  • Caseload Management
  • What is the IAG sector?
  • Delivering group workshops
  • Action planning and goal setting
  • What is the difference between information, advice and guidance?
  • An introduction to careers theory and models
  • How to use Labour market information to support people
  • Dealing with challenging behaviours

Find out more

Click on the box to start your application and we’ll be in touch with you as soon as possible. If you’d rather email us directly, you can do so at

*Eligibility criteria apply. You must be 19yrs plus and live, work or are seeking employment within the North East LEP region. Further details apply – we can help you with this when you contact us.

Apply now

Got a question?

If you would like to find out more about the Skills Bootcamp, or have queries not covered here, please do get in touch with the team and we will be happy to help.

Contact us